SATISFACTION GUARANTEED

Military Thermals manufactures the highest quality 100% polypropylene garments. All clothing has been rigorously tested and produced to military specifications. Military Thermals offers a 30 day satisfaction guarantee. Items in new resalable condition (unworn and unwashed) returned within 30 days with a copy of the original sales receipt will be issued a 100% refund for the original purchase price. Shipping charges are not refundable. Refunds can only be issued to the credit card of purchase – NO cash refunds. Wrong size? No problem! Simply return the item that is the wrong size and we will pay for the shipping and replacement size back to you!

SHIPPING

Military Thermals ships to most places. There is a flat-rate shipping and handling charge of only $8.95 via USPS Priority Mail in the 48 contiguous states. International shipments and those to Alaska and Hawaii do not qualify for the flat rate shipping promotion.

Shipments to Alaska & Hawaii are shipped USPS Priority Mail at the rate of $9.99 plus $1 per item. Yes, we are aware there are flat rate boxes and we do not use them as our items do not fit well.

Shipments to Canada are shipped USPS Express International at the rate of $29 plus $1 for every item.

Shipments to everywhere else are shipped via USPS Priority Mail International or First Class Mail. These rates are pulled directly from the USPS based on your location. Priority Mail International does come with tracking capabilities and typically arrives within the estimated time frame displayed at checkout. First Class Mail is less expensive and it gets there whenever it’s ready. If you’re in a hurry or it’s important you receive your thermals by a certain date this is likely not the option for you.

We are located in the middle of the country, we can get your product delivered quickly no matter where you live. Our experience has been to expect 2 – 3 days delivery via Priority Mail in the lower 48. Military Thermals can not guarantee delivery dates due to variance in shipping capacity and times of the carrier. If your shipment absolutely needs to arrive before a particular date, we encourage you to plan early or contact us to ensure availability, particularly around the very busy holiday season when shipping deliveries are at their peak.

All in stock items will ship within 24 hours, many the very same day. In the unlikely event that an item is currently out of stock an e-mail notification will be sent to the purchaser notifying of the back order situation and estimated time of delivery.

RETURNS

Returns will be accepted for refund, credit or exchange within 30 days of purchase in unworn/unwashed condition. We cannot accept returns for refund after 30 days. Refunds can ONLY be issued to the credit card of purchase, NO cash refunds. Please email your order number and reason for return to staywarm@militarythermals.com for return authorization and address.

PAYMENTS

Credit card billing addresses, and security code verification is very important for the protection of an online retailer. Information provided must match 100% with what your credit card company has on file; discrepancies will result in a delay in the shipment of your order. All online payments are 100% secure SSL certified and processed by one of the world’s largest merchant credit processing companies. The credit card number you provide is never relayed in any form to Military Thermals or any other third party, only your payment confirmation is relayed to Military Thermals.