MILITARY THERMALS POLICIES
Military Thermals manufactures the highest quality 100% polypropylene garments. All clothing has been rigorously tested and produced to military specifications. Military Thermals offers a 30 day satisfaction guarantee. Items in new resalable condition (unworn and unwashed) returned within 30 days with a copy of the original sales receipt will be issued a 100% refund for the original purchase price. Shipping charges are not refundable. Refunds can only be issued to the credit card of purchase – NO cash refunds. Wrong size? No problem! Simply return the item that is the wrong size and we will pay for the shipping and replacement size back to you!
***Effective 11/18/21*** All sale item purchases are final. Replacements will be given, if available, for any products proven to have a manufacturing defect. Our return rate over all our years in business is less than 1% for all reasons. This exception is offered for your peace of mind. Please use the sizing charts, they have proven quite accurate.
Shipping is available from USPS and UPS in a variety of service levels. These rates are pulled directly from each respective carrier. Domestic orders received by 2:00 PM EST will ship the same day, M-F; Saturday by 12:00.
Our experience has been to expect 2 – 3 days delivery via USPS Priority Mail in the lower 48. Military Thermals can not guarantee delivery dates due to variance in shipping capacity and times of the carrier.
Returns will be accepted for refund, credit or exchange within 30 days of purchase in unworn/unwashed condition. We cannot accept returns for refund after 30 days. Refunds can ONLY be issued to the credit card of purchase, NO cash refunds. Please email your order number and reason for return to firstname.lastname@example.org for return authorization and address.
Credit card billing addresses, and security code verification is very important for the protection of an online retailer. Information provided must match 100% with what your credit card company has on file; discrepancies will result in a delay in the shipment of your order. All online payments are 100% secure SSL certified and processed by one of the world’s largest merchant credit processing companies. The credit card number you provide is never relayed in any form to Military Thermals or any other third party, only your payment confirmation is relayed to Military Thermals.